FAQs
Delivery Information
We use The Courier Guy to ensure fast and reliable delivery across South Africa.
📦 Delivery Time:
Orders take 3 to 4 business days to arrive once shipped.
🚚 Shipping Days:
Orders are dispatched every Monday and Wednesday.
📲 Tracking:
As soon as your order is shipped, you’ll receive a tracking number to follow your parcel’s journey.
You can track it directly here: https://thecourierguy.co.za/tracking
💬 For any delivery updates or assistance, feel free to WhatsApp us at 060 971 3010.
Lay-By & Payment Options
At Wigs and Hair Lounge, we offer flexible payment options to make your hair goals easier to achieve. 💕
💅 In-Store Lay-By:
Yes, we do offer lay-by options in-store only.
- Payment term: 2 months
- 40% deposit is required to secure your order
- Please contact the store for full lay-by terms and conditions
Online Payments with PayFlex:
We are in the process of registering with PayFlex. We will update the website once it is done.
✨ Whether you shop in-store or online, Wigs and Hair Lounge make it easy and affordable to get the hair you love.
If You’re Not Happy with Your Purchase
We want you to absolutely love your hair! 💕
If for any reason you’re not satisfied, you may return your purchase within 7 days of receiving it — if it meets our return conditions.
✅ To qualify for a return, your item must be:
- In its original condition
- Unworn and unwashed
- Not plucked, combed out, dyed, or styled
- With the lace uncut and all original packaging intact
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🚫 Please note:
- Glueless wigs are non-refundable and non-exchangeable for hygiene reasons.
- Returns that don’t meet these conditions cannot be accepted.
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Your satisfaction means everything to us — if you’re unsure about your item, please contact us before cutting the lace or styling your wig.
